Booking rules and general conditions 2025

1. Reservations

Bookings are confirmed by paying a 30% deposit, within the date of expiry of the rental contract. After this time booking will be automatically cancelled. In the computation of the letting period, the number of days is the same as the number of the nights.

• Deposit. 30% of the total renting amount is to paid as deposit to the agency, also by credit card, bank transfer or cash, within the abovementioned date (point 1).
• Payment procedure. The rest amount payment must be made within 7 days prior to arrival.

For reservations made shortly before the arrival date, up to 7 days prior to arrival, full payment is required at the time of booking.

In case of non-compliance with the terms of the payment, the Agency has the right to withdraw from the contract, cancelling the reservation accordingly.

2. The price includes

The agreed price includes accommodation and furnishings in good condition, television, cutlery, crockery, kitchen utensils, covers and pillows, - use of safe (when available) - normal consumption of gas, hot and cold water and electricity, final cleaning and bed linen (if mentioned in the apartment’s description). Minor maintenance repairs will be at the expense of the tourist agency whose personal have authorized access to the premises, even in guest's absence.

THE PRICE DOES NOT INCLUDE: towels and kitchen linen, iron, beach services and anything not expressly stated in “the price includes”. Bed linen (if not mentioned in the apartment’s description). On request It’s possible to rent bed linen and towels (must be booked till 7 days before arrival). Mattress-covers and pillow-covers can’t be used as bed linen.

2. The price includes

The agreed price includes accommodation and furnishings in good condition, television, cutlery, crockery, kitchen utensils, covers and pillows, - use of safe (when available) - normal consumption of gas, hot and cold water and electricity and bed linen (ONLY if mentioned in the apartment’s description). Minor maintenance repairs will be at the expense of the tourist agency whose personal have authorized access to the premises, even in guest's absence.

THE PRICE DOES NOT INCLUDE: towels and kitchen linen, iron, beach services and anything not expressly stated in “the price includes”. Bed linen (if not mentioned in the apartment’s description). On request It’s possible to rent bed linen and towels (must be booked till 7 days before arrival). Mattress-covers and pillow-covers can’t be used as bed linen.

4. Check in and check out

• Check in. Keys may be picked up at the Intras Agency in Viale Europa 27 in Lignano Sabbiadoro.
• Arrival times:  Accommodation is available for occupation between 03.30 pm and 07.30 pm on the day of arrival.
• From 12.04 to 31.05 and from 01.09 to 27.09 the collection of the key is from 03.00 pm to 07.00 pm.

Early check in “priority”. An early check-in service can be requested up to 7 days prior to arrival. In this case, delivery of the keys is guaranteed as follows: on Saturdays approximately between 11.00 a.m. and 01.00 p.m.; during the rest of the week approximately between 11.00 a.m. and 12.00 noon. This ‘priority’ service has a cost of € 30.00 and is subject to availability.

The clients who booked the “priority” service and then don’t use or need It, have in any case to pay It because the Agency has an increase of costs for the management and the organization of the service. If for reasons not attributable to the Agency or for major organizational reasons, the booked service is not provided or too late offered, the clients have to pay the amount or It will be refunded if already paid for that service and nothing will be due from the Agency to them.

Deferred arrivals: If the customers don’t arrive by 07.00/07.30 pm on the day of arrival, without written notification (e-mail) to the Intras agency, the accommodation will be considered vacant and the Agency reserves the right to retain the total amount and the accommodation is back at the disposal of Agency.

ARRIVAL: To collect the keys, a deposit of € 100,00 and the tourist tax – both in cash- will be required.

Personal documents of the occupants of the accommodation will also be requested for data registration to be sent to the Public Security.

Deposit. Upon arrival a deposit of € 100,00 (in cash) is required as a guarantee for a good maintenance of the lodging and the inventoried goods, and for the restitution of the keys. The deposit will be returned on the day of departure, if no damage will be observed to the apartment.

If the guest departs outside office hours, the deposit will be refunded by bank transfer.

Intras Agency rents apartments to families only. In accordance with the agency also groups can be accepted. For groups of young people under 28 years old a deposit of € 500,00 is required. At the reservation the young group have to inform the Intras agency about the age of everyone. Otherwise, the Agency has the right to refuse to hand over the keys and hold the total amount paid deposit as damage for the missed rental of the reserved apartment.

*At Whitsun the deposit is € 800,00 per flat (except for families)*.

• Check out. The keys must be handed over to our office between 08.00 am and 09.00 am. on the day of departure.
• The apartment must be left clean, free from garbage, the kitchenware must be washed, the refrigerator empty and the kitchen in perfect order.
• From 12.04 to 31.05 and from 01.09 to 27.09 the keys must be handed over to our office between 09.00 am and 10.00 am on the day of departure.

Arrival and departures outside our opening time must be confirmed in advance from Agency Intras.

In case of late arrival or early departure there is no refund.

5. Warnings

If due to force majeure the booked apartment is not available, it will be replaced with one of the same or higher category. The apartment replacement following the terms stated above, frees the Intras Agency from any kind of customer's charges, requests and/or claims.

The request of a particular apartment (number, floor, orientation, view, etc.) will be considered without however being guaranteed.

The description of the furnishing of the apartments, in our web site may be different in exceptional cases.

Cleaning: cleaning is an external service, provided and carried out by the company in charge and responsible for the service performed. If the customer is not sufficiently satisfied with the clean service, he can contact the Intras Agency within the hour following the delivery of the keys and in any case within 07.00 pm. The Intras Agency will verify and the cleaning company will arrange to clean the apartment again for complete satisfaction.

Beds and sofas: in the descriptions of the apartments, the sofa beds for two people, defined double or twin bed set, when they are opened without distinction can become a French bed or twin beds, even on different levels. Likewise with the definition of a double bedroom and/or double bed is defined in most cases, two single beds side by side.

Electrical and technological systems: the Intras Agency is not responsible and not has to refund the customer in case of bad functioning of house systems such as lifts, centralised antennas and satellite antennas, Wi-Fi, boilers for centralized building hot water production and/or various automations.

Wi-fi: the connection internet wi-fi are available if specifically wrote in the apartment’s description. The connection provided are normally designed for holiday purposes and are therefore not suitable for business use or similar.

Building pools: the swimming-pools of the residences are open more or less from beginning of June till the first week of September. The agency does not manage the swimming pools of the buildings and the service of use of the same is arranged by the building administrators. In the event of problems due to malfunctions and/or forced interruption of the use of the pools, the agency is not required to make any refund to the customer for breach of contract and/or damage of any kind and/or of any nature.

Size of the parking space: the parking places have a maximal length of 4,80 mt, a maximal width of 2,00 mt and a maximal high of 1,70 mt (if it is not specified otherwise on the apartment description) therefore, if the client has a car with bigger dimensions than the above mentioned, he will personally find a suitable solution, because it is absolutely forbidden to take a parking place assigned to other clients.

Parking space on availability: this wording indicates that the parking space is not guaranteed. The buildings/residences that have this indication have less parking than necessary.

Temporary unavailability of your own numbered parking: In the event that the numbered parking space reserved for the apartment is unduly occupied by third parties, the Intras agency is not responsible for this inconvenience, as it is not a guarded parking place. For the respect of all guests, it is therefore allowed to park only in the parking space assigned by the Intras Agency, under penalty of immediate removal of the car.

Electricity, available power and methods of use: the client is required for the correct use of their electrical equipment and the electrical equipment supplied to the apartment, considering that the electrical supply of 3,0 kWh restricts the use of one air-conditioning unit at a time in the apartments where there is more than one split. In respect of the environment, Intras agency kindly invites all the guests to a careful use of electrical appliances by turning them off if not necessary and when leaving the apartment. To ensure a reduction in A/C consumption and for a more efficient use of the cooling system, please close all doors and windows when in use.

Breakdowns and repairs: eventual bad functioning of electrical appliances such as dishwashers, air conditioners, washing machines, decoder and methane boiler (which have to be repaired by specialized personnel who are not always available in the surroundings) will be repaired in two working days after notification to the agency of the inconvenient. Within this period of time the tourist agency is not responsible for refunding due to breach of contract and/or damage of any kind.

Fixed installation air conditioners: any faults could be temporarily integrated with portable air conditioner. The repair or replacement will take place within the times and methods mentioned above.

Construction sites: The Intras Agency is released from the duty of information to the client regarding the existence or future settlement of construction sites and/or road works, for which both the noise level and the working time are defined by the municipal regulations. Construction sites are normally not operational in summer during the high season.

NOT ALLOWED: it is forbidden to use personal grills of any kind in the apartments, on the balconies, on the stairs and in the gardens. It is forbidden to use stoves or other electrical appliances that are not for normal domestic use. It is absolutely forbidden to use power sockets in the apartment or building to charge various batteries or electric cars. It is forbidden to smoke in the apartments and we kindly ask to smoke on the balcony or in the outside areas.

7. Cancellation policy

This contract is not covered by any insurance against cancellation, but with Allianz Global Assistance all the guests of Intras Agency can make an insurance during the booking procedure. Therefore, if your holiday is deleted just before leaving, you will not loose the pre-payment you made. This kind of insurance is to be made online, through our website www.intras-lignano.it.

Cancellations are only accepted per e-mail and the refund will be done by bank transfer.

• In case of cancellations communicated within 45 days before arrival, will be refunded the full amount you paid. The cost of the agency procedure for cancellation involves a fixed charge of € 50,00 which will be deducted from the refunded amount.
• In case of cancellations communicated from 44 to 20 days before arrival, you will receive a Voucher with the same amount that you already paid, valid for a reservation to be made in the current summer in the next summer season.
• In case of cancellations communicated from 19 to 8 days before arrival, the full amount of the deposit will be retained.
• In case of cancellations communicated from 7 to 0 days before arrival, the full amount of the reservation will be retained.
• Cancellations of reservations that use vouchers issued in 2024 do not give the right in any case to any refund, whether total or partial, or to the issue of a new voucher.

8. Booking changes requested by the customer (period change):

For any requests to shorten/postpone the period – after the booking has been confirmed – the cancellation conditions listed above apply plus an agency processing fee of € 50,00 per booking.

9. Contract resolution

In the case the Intras agency verifies that there are extra guests (included babies and children) as declared on the reservation form and/or there is a serious breach of apartment regulations (excessive noise or disruption especially during afternoon and night), the agency reserves the right to terminate the contract with no liability to refund. Eventual further damage will be calculated and subtracted from the paid deposit and the guest must immediately leave the apartment. Further damage can also be calculated after guest's departure.